1. How do I purchase the packages?
You must register as Sunway World Club member. Select the type of packages that you required and make sure that you have given us your correct email address and contact. As soon as we received your bookings we will check with the hotel on your room availability. We will reply to all requests within 48 to 72 hours.

2. When do I make payment?
Once your booking is confirmed, you will receive an email that consist the link to our payment gateway. Click on the link and make payment using MASTERCARD credit card.

2. What if the package that I selected is not available?
We will notify you via email within 48 to 72 hours after you place your booking. You will not be charged if the package is not available

3. How do I know if my bookings from your web site has been acknowledged?
Once we receive your booking request and payment, we will need at least one banking day to confirm the status of the payment.. The one banking day confirmation does not apply when your purchased is made during eve or on public holidays including state of Selangor’s public holidays.

4. What sort of acknowledgement will I receive when I book the package?
When your booking is confirmed, you will receive a confirmation voucher from Sunway Travel. You need to print out the confirmation voucher as you need to present it to the front desk upon check-in.

5. What is a confirmation voucher?
A confirmation voucher detailing all the reservation and price conditions. Your voucher will be accompanies by a booking confirmation number, make sure to have it in hand upon arrival.

6. Can I check my booking status?
Yes, you can logon to Sunway Travel web site and click on Booking Status.

7. Can I cancel my bookings?
Yes, you can cancel and based on our cancellation policy as shown below.
Policy on Cancellation Charges :-
a. Above 7 days : US$35.00 per package (for administrative cost)
b. 7 Days and below : 100% of the Package Price

8. If I have problem with my bookings, whom can I contact?
You can contact our Customer Service
For Malaysian Packages :-
Contact : +603-5632 5622, +6019 2865622 , +6019 6585622
Email to sunwayt@sunway.com.my

For International Packages :-
Contact : +603-5633 3446
Email to tour@sunway.com.my or operations@sunway.com.my